Custom-Made Commercials FAQs

  • We will endeavour to respond to order requests within 24 hours
  • We will contact you to gather information to start the process of creating your video commercial
  • An agreement detailing the work to be done will be sent to you for e-signature
  • A 50% down-payment is required prior to work commencing
  • Custom-made videos generally take 2-3 weeks to complete
  • We will contact you for approvals at each stage of the process (i.e. writing narration, storyboards etc)
  • When work on the video is complete, a link will be shared for you to view a draft version of the video commercial, which will have the Biz Video Solutions watermark.
  • An email notice of the remaining 50% payment must be received before delivery of your video commercial.
  • Once payment notice is received, an MP4 video file in HTML5 HD format will be delivered to you through Dropbox.

  • Yes. We create your video commercial from scratch. It’s yours to keep.
  • Your logo, business name and tag line remain your property.
  • Should you wish to provide your own music track, images and/or stock photos, those will remain your property.
  • All video assets already owned or acquired to create your video commercial ie: images, motion graphics, templates, stock photos, stock video clips and music files, will remain the property of Biz Video Solutions/Biz E-Solutions. These files cannot be shared or made available to you.

  • These videos are intended for online marketing only
  • Videos cannot be used as stock footage or templates for re-selling.
  • Applicable taxes are charged to Canadian residents.
  • We accept: email money transfers, cheques, money orders, Paypal and credit cards (paid through Paypal).


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